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Client Support
After completing this course you will be able to create a support request, and to submit an incident report if you experience any incorrect behavior. You will learn the most useful hints!
Customer Service Basics
After completing this course, you will be able to find information on any customer's activity within the loyalty platform, and to find event history, points history and transactions within the platform.
Customer Service Interventions
After completing this course, you will be able to change any customer's point balance; to decide when to redeem a reward on the customer's behalf, and to terminate a customer's account.